Symptom/Cause | Error | Solution |
|---|---|---|
Failure: license get <url> / license refresh | License file (IPI-DEVICEID.bin) Not Found | license is not present on system, use "license get <url>" to install the license |
License installation failed due to incorrect Device ID in the License file, please use the relevant device specific license file | Downloaded license is not for the current device and it is removed. Use "license get <url>" to install the correct license. | |
The allowed time to process the license is expired, please download the fresh license from the FNO portal | License file lifetime has expired, but this is not an actual license expiration error. Also this lifetime value is not visible to the user. So download the license from FNO portal using "license get <url>" again. Note: The Lifetime field is the lifetime of the capability response, in seconds, after which the response is considered “stale” and cannot be processed by the client or server. IPInfusion has the lifetime set to 3628800 seconds or 42 days. If a capability response is created and held without installing for more than the specified period (42 days), it turns stale and the target device would not be able to process this. | |
Response is out of order with previous responses, also show license is not reflecting the new license features. | User have already installed a license which is downloaded more recently than the current license. But once you land in this error case, re-installation of either of these two licenses will not be helpful anymore. So download the license from portal freshly and install "license get <url>" command. | |
Failed to create trusted storage | Remove the contents of /cfg/license/ then install the license using "license get <url>" CLI. | |
Invalid license file | License file might be corrupt, so download and install the license from FNO license portal using "license get <url>". If it still fails, validate the checksum of the license file in /cfg/license/bin/ with the one downloaded from the FNO portal. | |
Start date for the license is in the future | Correct the system clock and issue the "license refresh" command to install the license | |
Empty license file | Download the license from FNO license portal, and install using "license get <url>". | |
Failed to process capability response / Failed to process the license file | Remove the contents of /cfg/license/ then install the license using "license get <url>" CLI. | |
Command "license get" is not installing the given license file, but processes old license and fails. | Correct the system clock and issue "license get <url>" to install the license again. | |
License is not matching with device software | License file SKU is not compatible with device software, please map the right SKU, then generate and install the license. | |
Empty license response received: license is not mapped with SKU or the license server exhausted its limit | Select a SKU while generating license from FNO license portal or increase the license pool on the license server to accommodate more devices. |